
March 13, 2023
Why Challengers seek unfiltered feeds and diversified algorithms
Until companies and their algorithms do things differently, it’s up to us to preserve our online culture’s integrity and its myriad flavors.
Digital

March 6, 2023
What A Dutch Supermarket Chain Can Teach Us About Earning Loyalty
Jumbo’s “chat registers” go beyond demographic segmentation to fulfill an unmet need of loneliness. Discover how to identify and address unmet needs to earn trust and loyalty.
Brand
Strategy

February 17, 2023
When incumbents challenge their own legacy
Harvard’s appointment of its first Black president, Claudine Gay, demonstrates that incumbents can, and must, challenge their own legacy.
Strategy








